Policies
Refund & Returns
Last updated: August 2026
The short version
Founding Drop pieces are made in limited quantities. We want you to love yours — if something's wrong on our side, we'll make it right. If you simply change your mind, we offer size exchanges rather than refunds.
Size exchanges
- You can request a size exchange within 7 days of receiving your piece.
- The piece must be unworn, unwashed, and in its original packaging with tags intact.
- Exchanges depend on stock. If your size isn't available, we'll issue store credit for a future drop.
- Return shipping to us is the customer's responsibility; we cover shipping the exchanged piece back to you inside Bangladesh.
Damaged or wrong item
If your piece arrives damaged or you receive the wrong size or product, tell us within 48 hours of delivery with photos. We'll arrange a replacement or a full refund, including delivery charges.
Refunds
- Once approved, refunds are issued to the original bKash number (or account) used for payment.
- Please allow up to 7 working days for the refund to reach you.
- Handmade embroidery may vary slightly piece to piece. Small natural variations aren't considered defects and aren't eligible for refund.
Not eligible for return or exchange
- Pieces that have been worn, washed, altered, or damaged after delivery.
- Items returned without prior confirmation from us.
- Sale or archive pieces marked "final sale."
How to start a return
- Message us on WhatsApp or email hello@adab.co with your order details and reason.
- We'll confirm eligibility and share the return address.
- Ship the piece back using a trackable courier and share the tracking number with us.
- Once we receive and inspect the piece, we'll arrange the exchange or refund.
Contact
Questions before you buy? Reach us through the contact page or on Instagram @adab.co.